Privacy Policy

Introduction

a365 ("we", "our", or "the Platform") is committed to protecting the privacy and personal data of every user who accesses our online casino and sports betting services. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and the choices you have regarding your data. By registering an account or using any part of the a365 platform, you acknowledge that you have read and understood this policy.

This policy applies to all visitors, registered members, and any person who interacts with the a365 website, mobile site, or related services. We encourage you to read this document in full. If you do not agree with any part of this Privacy Policy, please discontinue use of the platform immediately and contact our support team with any concerns.

Our Privacy Commitments

Information We Collect

a365 collects personal information that is necessary to provide a safe, fair, and enjoyable betting and casino experience. The categories of information we collect fall into two main groups: information you provide directly and information collected automatically during your use of the platform.

Information You Provide

When you create an account, make a deposit, or contact support, you may provide us with the following:

• Full name, date of birth, and nationality
• Email address, phone number, and residential address in Bangladesh
• Payment method details (e.g., bKash wallet number, Nagad account, Rocket number, or bank details)
• Identity verification documents (e.g., National ID or passport) when required for KYC compliance

Information Collected Automatically

As you browse and use the a365 platform, certain technical and behavioural data is collected automatically, including:

• IP address, device type, browser type, and operating system
• Pages visited, games played, session duration, and click paths within the platform
• Cookies, local storage tokens, and similar tracking technologies as described in our Cookies section below

How We Use Your Information

a365 uses the personal data we hold in order to deliver, maintain, and improve our services. Specifically, your information is used for the following purposes:

• Account creation, authentication, and ongoing management of your betting account
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels in BDT
• KYC (Know Your Customer) identity verification to prevent fraud and underage gambling
• Providing personalised customer support, resolving disputes, and responding to your enquiries
• Sending you relevant service notifications, account alerts, and — only where you have opted in — promotional communications
• Statistical analysis and platform improvement, including monitoring betting patterns for responsible gaming compliance

Sharing of Information

a365 does not sell, trade, or rent your personal information to outside parties. We may share your data only in the limited circumstances described below:

• Trusted service providers: third-party vendors (such as payment processors or fraud-detection services) who assist us in operating the platform and are bound by strict confidentiality agreements
• Legal and regulatory compliance: when disclosure is required by applicable law, a court order, or to protect the rights, property, or safety of a365, its users, or the public
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred as part of that transaction, and you will be notified accordingly

We require all third parties with whom we share data to respect the security of your personal information and to treat it in accordance with this Privacy Policy and applicable law.

Payment Data & Security

All financial transactions on a365 — including deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported channels — are handled with the highest level of security. Payment credentials and wallet numbers are encrypted both in transit and at rest using SSL technology. a365 does not store full card or mobile banking credentials on our servers; sensitive payment tokens are handled exclusively by our certified payment partners.

We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorised access, alteration, disclosure, or destruction of your personal data. While we implement robust technical and organisational safeguards, no method of transmission over the internet is 100% secure, and we encourage users to keep their a365 account credentials confidential at all times.

Cookies & Tracking Technologies

a365 uses cookies and similar technologies (such as local storage and session tokens) to improve platform functionality, remember your preferences, and analyse how users interact with our site. Cookies are small text files stored on your device by your browser. They help us keep you logged in, load pages faster, and understand which sections of the platform are most popular among our Bangladeshi players.

You can control cookie behaviour through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications before a cookie is stored. Please note that disabling certain cookies may affect the functionality of the a365 platform. We do not use cookies to track your activity on third-party websites that are not affiliated with a365.

Data Retention

a365 retains your personal data for as long as your account remains active or as needed to provide you with our services. If you close your account, we may retain certain data for a period necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and maintain records for auditing and fraud prevention purposes.

When personal data is no longer required for any of the purposes outlined in this policy, we will securely delete or anonymise it in line with our internal data management procedures. The specific retention period varies depending on the category of data, the nature of our relationship with you, and any applicable legal requirements.

Your Rights

a365 respects your rights over your personal data. Subject to applicable law and our legitimate operational needs, you have the following rights with respect to the personal information we hold about you:

• Right of access: you may request a copy of the personal data we hold about you at any time
• Right to rectification: you may request that we correct any inaccurate or incomplete personal data without undue delay
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations
• Right to restrict processing: you may ask us to suspend or limit how we process your data in certain circumstances
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing prior to withdrawal

To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond to all legitimate requests within a reasonable timeframe. We may need to verify your identity before processing your request.

Minors & Age Restriction

a365 is strictly for adults aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has provided us with personal data or registered an account, we will promptly delete that information and close the account without notice. Parents and guardians are encouraged to use parental control software to prevent access to gambling platforms by those under 21. If you believe a minor has accessed our platform, please contact us immediately at [email protected].

Changes to This Privacy Policy

a365 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or operational needs. When we make material changes to this policy, we will notify registered users via the email address on file or by posting a prominent notice on the a365 platform. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Your continued use of the a365 platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way a365 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available 24/7 to assist players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.

We aim to respond to all privacy-related enquiries within 5 business days. For urgent matters related to account security or suspected data breaches, please mark your message as urgent so our team can prioritise your case.