Terms & Conditions

1. Introduction and Acceptance of Terms

Welcome to a365, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ("Terms") govern your access to and use of the a365 website, mobile interface, and all associated services (collectively, the "Platform"). By registering an account, depositing funds, or placing any wager on a365, you confirm that you have read, understood, and unconditionally agree to these Terms.

a365 reserves the right to amend, update, or modify these Terms at any time without prior notice. Continued use of the Platform after any such modification constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for changes.

2. Eligibility and Age Verification

Access to a365 is strictly restricted to individuals who meet the following eligibility criteria. Players must satisfy all of these requirements before creating an account or placing a wager:

• You must be at least 21 years of age (21+ only). Proof of age may be requested at any time.
• You must be a resident or present within a jurisdiction where online gambling is not prohibited by applicable law.
• You must register with accurate and truthful personal details. Providing false information is grounds for immediate account suspension.
• You must not be a current employee, contractor, director, or affiliate of a365 or any of its associated companies.

3. Account Registration and Security

Each player is permitted to hold only one account on a365. Duplicate accounts are strictly prohibited and may result in permanent suspension of all related accounts and forfeiture of any associated balances. When registering, you agree to the following obligations:

• You are solely responsible for maintaining the confidentiality of your username and password.
• You must notify a365 support immediately if you suspect any unauthorised access to your account.
• You must not share your login credentials with any third party, including family members.
• a365 will not be held liable for any losses resulting from unauthorised use of your account prior to notification.
• Account verification (KYC) may be required before processing withdrawals. You agree to submit valid government-issued identification upon request.

4. Deposits and Withdrawals

a365 supports deposits and withdrawals in Bangladeshi Taka (BDT) via popular local payment methods including bKash, Nagad, and Rocket. All transactions are subject to the minimum and maximum limits displayed on the cashier page at the time of the transaction.

By initiating a deposit, you confirm that the funds you are depositing are from a legitimate source and are legally owned by you. a365 does not accept deposits from third-party accounts. The following conditions apply to all financial transactions:

• Withdrawals are processed only to the same payment method used for the original deposit, where technically possible.
• Withdrawal requests may take up to 3 business days to process depending on the payment provider and KYC status.
• a365 reserves the right to conduct enhanced due diligence on any transaction and may request supporting documentation before releasing funds.

5. Bonuses, Promotions, and Wagering Requirements

a365 offers a variety of promotional bonuses including welcome bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL, IPL, Eid, and Pohela Boishakh. All bonuses are subject to the following general conditions unless stated otherwise in the specific promotion's terms:

• Bonus funds and any winnings derived from them are subject to a wagering requirement of at least 20x the bonus amount unless otherwise specified.
• Bonuses must be claimed within the validity period stated in the promotional offer. Expired bonuses are automatically forfeited.
• a365 reserves the right to withdraw, cancel, or modify any promotional offer at any time without notice if misuse or fraudulent activity is suspected.
• Only one bonus may be active per player at any given time unless the specific promotion explicitly states otherwise.

Winnings generated from free spins or no-deposit bonuses may be subject to a maximum withdrawal cap as specified in the individual promotion terms. Players are advised to review each promotion's specific T&C before opting in.

6. Responsible Gaming and Player Protection

a365 is firmly committed to promoting responsible gaming among its player base. We believe that gambling should remain a form of entertainment, not a financial strategy. The Platform provides the following responsible gaming tools accessible from your account settings:

• Deposit limits: set daily, weekly, or monthly caps on your deposits to stay within your personal budget.
• Time-out periods: temporarily suspend your account for a defined period if you need a break from gambling.
• Self-exclusion: permanently close your account if you feel gambling is negatively impacting your life. Contact support to initiate self-exclusion.

This Platform is strictly for players aged 21 and above. If you believe you or someone you know has a gambling problem, please reach out to our support team immediately. a365 follows all fair-play guidelines and is dedicated to maintaining a safe environment for all users.

7. Prohibited Activities and Fraud Prevention

The following activities are strictly prohibited on the a365 Platform. Engaging in any of these activities may result in immediate account suspension, forfeiture of all balances, and may be reported to relevant authorities:

• Colluding with other players, using bots, scripts, or any automated software to gain an unfair advantage.
• Engaging in any form of bonus abuse, including creating multiple accounts to claim bonuses multiple times.
• Using the Platform to launder money, finance illegal activities, or conduct any transaction that violates applicable laws.

8. Intellectual Property

All content on the a365 Platform — including but not limited to software, text, graphics, logos, icons, images, audio clips, game titles, and the overall site design — is the exclusive intellectual property of a365 or its licensors. Unauthorised reproduction, distribution, or modification of this content is strictly prohibited. Specifically:

• You may not copy, reproduce, or distribute any part of the Platform without the express written consent of a365.
• The a365 trademark, logo, and brand identity may not be used in any context without prior written authorisation.
• Any feedback, suggestions, or ideas you submit to a365 become the property of a365 and may be used without any obligation to compensate you.
• Third-party game content accessed through the Platform remains the intellectual property of the respective providers (e.g., Pragmatic Play, Evolution Gaming, Spribe).

9. Limitation of Liability

To the fullest extent permitted by applicable law, a365 and its directors, employees, partners, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of, or inability to use, the Platform. This includes but is not limited to loss of profits, loss of data, loss of goodwill, service interruption, or computer damage.

a365 does not guarantee uninterrupted or error-free operation of the Platform, and shall not be held responsible for any technical failures, including internet connectivity issues, server downtime, or software errors beyond our reasonable control.

10. Privacy and Data Protection

The collection, processing, and storage of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using the Platform, you consent to the processing of your personal information as described in the Privacy Policy. Key commitments include:

• All personal and financial data is protected using SSL encryption and industry-standard security protocols.
• a365 will never sell or transfer your personal data to third parties for marketing purposes without your consent.
• You have the right to request access to, correction of, or deletion of your personal data by contacting our support team.

11. Governing Law and Dispute Resolution

These Terms shall be construed and governed in accordance with applicable laws. In the event of any dispute arising between you and a365 in connection with the Platform, both parties agree to first attempt to resolve the matter amicably through our customer support team. You may contact us at [email protected].

If amicable resolution is not achieved within 30 days of a formal written complaint, either party may escalate the matter through appropriate legal channels. a365 reserves the right to pursue legal action against any user found to be in breach of these Terms.

12. Amendments and Severability

a365 may revise these Terms at any time. The updated version will be published on this page with a revised "Last updated" date. If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remaining Terms, which shall continue in full force and effect. Your continued use of the Platform following any revision constitutes your acceptance of the updated Terms.